February 27, 2013

Q&A with Bianca Bosker, Executive Technology Editor, The Huffington Post

Posted by: in North America

We spoke with Bianca Bosker when we were researching one of our 10 Trends for 2013, Going Private in Public: the notion that people are rebelling against a culture in which living publicly is the expectation, and coming up with ways to reclaim some privacy without giving up the benefits of social media. A graduate of Princeton University, Bosker is the executive technology editor of The Huffington Post. Her writing has also appeared in publications including The Wall Street JournalFast Company and the Far Eastern Economic Review. She has appeared on Nightline, Al Jazeera English, Viewpoint with Eliot Spitzer and HuffPost Live. She talked to us about what privacy means in 2013.

In a world that values living publicly by default, where does privacy fit in?

I think it’s an interesting premise that the world values living publicly by default. I think companies value people living their lives publicly by default. Facebook and Google make a great deal of money because we live our lives publicly.

I don’t think privacy has gone away. It’s just that we’re signing up to live our lives in places that are more public. It’s easier to be public, and privacy is becoming something that we have to do much more consciously.

How would you redefine the idea of privacy for this new era? Does it have to be an all-or-nothing proposition, in which things are public and everyone can see them or they’re private and no one can see them?

Privacy is something that we’re having to more actively guard. The sliver of our lives that can be private is getting smaller and smaller. We used to be able to assume that something would be private, and you certainly can’t do that anymore. I mean, look at what happened with Petraeus. In a heartbeat, something you think is private can become very, very public. But something that’s public certainly can’t become private.

Forgetting is natural and healthy for humans to do, but it’s essentially been built out of the Internet and social networking. What are the potential downfalls of relying on a communication system that publicly documents all our missteps, heroic acts and everything else?

There’s a sense that the past is always present and that it’s really shaping our interactions in the future. That’s always been true. We’ve never automatically forgotten everything that someone says, but when you can recall a conversation word for word, it becomes much harder to put aside the past. Now not only are we recording things in great detail, but we can recall them instantly. You don’t have to dig through a shoebox anymore. We can constantly see each other through the lens of our earlier actions and words.

We’re recording everything everyone says, but we’re not at a point yet where as a society we’re able to forgive someone for misspeaking. We all misspeak all the time. I think it will be interesting to see whether we collectively become more forgiving of each other’s mistakes.

The other potential outcome of this ever-remembering web is that we become more closed off and reticent about what we share. I know people who have left Facebook, or haven’t joined social networks specifically because they know that chances are good they’re going to say something dumb, and they don’t want it to be out there for everyone to see.

There’s a good side to it too, in the sense that having more data about what we do can make us better. Being able to look back at your emails to see that you canceled on someone nine times out of ten could have a good effect on your behavior.

There’s some danger in completely opting out of social networks, because people could still share anything they want about you and then you’re not there to reclaim your reputation. Have you seen ways that people are trying to mitigate this dilemma?

I certainly know a good number of people who have joined Facebook, have profiles, but don’t really touch them. Privacy is no longer something that you control for yourself. It’s increasingly something that anyone in your social network can put in peril. And how are people dealing with it? Well, part of how you deal with it is being really explicit and obnoxious about your boundaries. I mean, I’ve had people check in on Foursquare at my apartment and I’ve had to actively ask them not to do that.

Do you think people will start to codify a new privacy etiquette for the 21st century?

Yes, for sure. Social networks in some ways are no different from offline social situations. Facebook has everyone, so it’s closer to the school cafeteria or the living room with your parents than to the basement of a friend’s house when no one is there. And people behave very differently in those situations. We’ve had new rules of decorum that are cropping up, and there are certain elements of peer pressure that make people act correctly.

You also get to a point where, when something is transparently public like Twitter or Instagram, you get sharing that is very G-rated. People want to be sure that it doesn’t offend, it doesn’t embarrass and it won’t come back to haunt them. The number and quality of posts on my Facebook wall has plummeted since I was in college. When I graduated in 2008, Facebook was still mostly college friends, and there was a sense that you could post something a little risqué. But now with everyone having their bosses as friends, those conversations go back into a much more private one-to-one sphere. It’s also been a long time since I’ve been tagged in a photo. People have taken a lot of sharing that they used to do on social networks and moved it into back channels like Dropbox or via email.

What about the invasive ways companies are going so far into potential employees’ social media lives?

I think it will be really interesting to see what happens when this generation that’s grown up with social media is running for president or hiring each other as CEOs. Are they going to be more forgiving of an incriminating Facebook past? If you grew up on Facebook and you know how many awful photos you have of you drinking under 21, are you going to be more lenient toward other people? I can’t wait for our first real Facebook president who is going to have all these awful photos haunting them.

Have you heard of examples of people hacking the system?

There’s a real tension between wanting to partake in social media in some way but exercise control over it. That’s hard to do. I don’t think anyone has the perfect social media experience where they feel like they can be involved but also feel comfortable that nothing bad is going to happen to them.

I’ve heard of people creating multiple Facebook accounts. It’s become more common for people to preemptively ask each other not to tag them or not to share anything on Instagram. I’ve seen people creating fake Facebook names or Twitter accounts that are very generic and then not telling people about them. And then there are new apps like Snapchat, Wickr and BurnNote that let people send photos or messages that self-destruct.

What else are people doing to preserve some privacy?

Google Alerts are one way of seeing what people are saying about you. You can track your mentions on Twitter and set up Facebook so that you’re notified every time someone tries to tag you.

The other thing I like on Facebook is that you can control how your profile appears to different people. I accept friend requests from a lot of people, and I let them see a profile that’s very tightly controlled, so we’re still friends, and I’ve appeared friendly, but they don’t have full access to all my photos and posts. So in that way I think it’s possible to find a balance between social niceties and some real privacy.

But Facebook could undo that.

You’re right. We’ve learned a lesson that what we think is private can very quickly become public. The information that we think we’ve very carefully controlled isn’t totally in our control. We’ve seen enough changes to Facebook and Google’s privacy settings that people are more wary of what they share in the first place. We’re learning that private doesn’t always mean private, and to take that with a grain of salt.

What should brands do to help either navigate or mitigate our privacy dilemma?

That’s a good question. It’s been interesting to watch companies try to use privacy as a marketing point. Microsoft tries to create a lot of noise anytime there’s an issue with Google, and markets itself as a more private alternative.

But more broadly for brands, it’s tough because they need a lot of data, and that very often is at odds with privacy. People are sort of freaked out when they see an ad that’s a little too similar to them. But on the other hand, I think people are largely still not very aware of just how much companies already know about them and how much they’re targeting them.

I think the conversation about privacy really involves relationships. Broadcasting information to everyone can’t be confused with feeling close to everyone, even though we might be telling total strangers intimate details once reserved only for best friends. But just because I’m telling you something I might once have only told my best friend doesn’t mean I’m okay with you talking to me like I’m your best friend. That’s important for brands because, sure, you might know a good deal about me because I’m very public about something on Twitter and Facebook, but that doesn’t mean I’m comfortable with you. There’s a danger of presuming that you’re too buddy-buddy with someone.

Something else I’ve read is that transparency is great for companies but maybe not for people.

That’s a good way of putting it. Brands increasingly want to have a lot of conversations with us online. There’s a real tension, where Facebook tells brands that they can be our friends, but I don’t think a brand can be my friend. It’s a company, it’s a product, and I might use it, and I might like it, but I’m not particularly interested in its backstory. Nor do I want to tell it my deepest, darkest secrets.

And any birthday wish it might send is completely contrived because it’s a brand.

Right. Another interesting part about privacy is to what extent the stuff we’re sharing is actually intimate, and to what extent we’re all just selling to each other. Given that we know that our information lasts forever, it can be used against us, it can make us lose our job, are we sharing things that are really personal, or are we just sharing the things that we want to advertise about ourselves? We’re in this place where we’re all pitching each other on our best sells, or we’re just updating with the great articles we’ve written or the beautiful pictures of our wedding where we look our very, very best.

Any parting thoughts?

I think a lot of people assume that teens don’t care at all about privacy, but I think that they’re a lot savvier than people give them credit for. Young people get labeled as the oversharing generation, but they understand the implications of sharing information. That doesn’t mean they always get it right, but I think they’re aware of the benefits of social media, but absolutely aware of the risk of sharing too much and making use of the tools available to protect their privacy. They are defriending people. They are asking people to take down photos of them. They’re moving conversations off of mainstream sites into nooks and crannies of the Web where they might have more anonymity. Adults shouldn’t confuse their own confusion with social media with a sense that teens don’t care at all about boundaries or privacy.

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Things to Watch

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    May 21, 2013 | 5:06 pm

    The mobile device is becoming a sixth sense for users, harnessing various data streams to enable an enhanced sense of the world, as we explain in our report “13 Mobile Trends for 2013 and Beyond.” “We are about to enter an era where a digital sixth sense will become a reality,” remarked a contributor in a Time column yesterday that looks at how wearable tech, Google Glass and augmented reality will help drive this development. Some smartphones already contain as many as 18 specialized sensors, such as a gyroscope, GPS and an accelerometer, providing data streams that allow the mobile device to understand the user’s context. As heads-up displays like Google Glass proliferate, the mobile sixth sense will be more seamlessly integrated into daily routines. Contextual, real-time information will potentially help to make consumers’ lives easier, while brands will benefit from rich data streams. —Will Palley

    Image credit: Zensorium

  • Catering to kid foodies
    May 15, 2013 | 2:30 pm

    Last year we wrote about kid foodies: how kids are becoming more interested in what they eat and the art of cooking. A few new manifestations of this have popped up. In the U.S. last week, Fox announced it would launch Junior MasterChef, a spinoff of MasterChef, to be hosted by Gordon Ramsay. The kids version of this competition has already debuted in markets including the U.K., Israel and Thailand. And in the U.K., Tesco has linked with cooking site Great British Chefs on a free iPhone and iPad app featuring recipes “specially conceived to be cooked with children”; a section of the site features these easy recipes as well. Meanwhile, the James Beard Foundation has named ChopChop its top food publication of the year: The 3-year-old nonprofit magazine aims to motivate American kids to eat better by providing fun recipes for families to make together. —Marian Berelowitz

  • Tokidoki collaborations
    May 7, 2013 | 2:36 pm

    What do Karl Lagerfeld, Hello Kitty and Iron Man have in common? They’ve all been Tokidokied. The Italian brand’s cute-yet-edgy Japanese-inspired cartoon characters have amassed a cult following since 2005. Tokidoki (“sometimes” in Japanese) has partnered with product categories from makeup (Sephora and Smashbox) to bags (LeSportsac) to headphones (Sol Republic), and its momentum has yet to slow. The new Lagerfeld concept store in Paris is selling a limited-edition vinyl “Karl” Tokidoki figurine. In Singapore, 7-Eleven customers get a stamp for every SG$4 they spend in-store, and 18 stamps earns a Tokidoki Hello Kitty figurine—a promotion that’s creating lots of buzz among young lifestyle bloggers and collectors who want the series of 10.

    Campaign Asia attributes the success of Tokidoki, the creation of Italian designer Simone Legno, to word-of-mouth, social media and a cost-effective marketing strategy that leverages its partners’ brand values, communication channels and customer bases. —Geri Kan

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  • Pets Unstressing Passengers
    April 29, 2013 | 5:30 pm

    One of the more cuddly manifestations of our trend The Super Stress Era—the idea that governments, employers and brands will be working harder to address stress as it mounts around the world—is a new program at Los Angeles International Airport called Pets Unstressing Passengers (yes, that’s PUP for short). In our 10 Trends for 2013 report, we cite “cat cafés” in Tokyo and Shanghai, designed to help soothe patrons. Now dogs are getting their turn: At LAX, volunteers with trained pooches ready to be petted will roam departure gates to help defuse travelers’ tension. The program is modeled on similar, smaller-scale efforts at San Jose and Miami airports.  —Marian Berelowitz

  • McDonald’s’ Hong Kong ‘Happy Bus’
    April 23, 2013 | 3:00 pm

    Among our 10 Trends for 2013 is The Super Stress Era: the idea that governments, employers and brands will ramp up efforts to address stress as it mounts around the world. In Hong Kong, a McDonald’s Value Meals campaign is reminding stressed-out residents that “It doesn’t take much to be happy.” The city is “a stressful environment in which many people forget that happiness doesn’t have to be expensive or complicated,” says a McDonald’s marketing director in a press release. Indeed, in a 2012 Regus survey, 55 percent of Hong Kong respondents said their stress levels had risen in the past year.

    In addition to airing commercials that show silly, lighthearted moments of fun, McDonald’s kitted out a double-decker “Happy Bus,” which plies the busy Cross Harbour Tunnel route, with a motion sensor that makes laughing sounds when passengers swipe their Octopus cards and seat backs featuring optical illusions—replacing passengers’ hairstyles with Ronald McDonald’s. And distorting mirrors at bus stops feature reminders to smile. —Geri Kan

  • Multimedia messaging
    April 16, 2013 | 11:30 am

    As discussed in our latest report, “13 Mobile Trends for 2013 and Beyond,” people are using mobile devices to communicate in multiple new ways that are more visual, richer, faster, easier, more automated or simply more fun. One way they’re doing so: with messaging apps like Line, Viber and KakaoTalk, which have become “an indispensable form of communication for hundreds of millions of people worldwide,” as The Wall Street Journal notes. Depending on the service, users can embed content like songs, video, images and doodles; communicate via emoticons and virtual stickers; share location; and play games while chatting. Stickers (some free, some premium) are a world in themselves, from dancing pizza slices to proprietary characters. The app Rednote lets users add music to texts, choosing songs based on the mood they want to convey.

    The numbers are impressive: MessageMe garnered more than a million users within a week of its launch last month. Line claims 120 million downloads. To compete with these over-the-top apps, mobile operators are launching their own services, like Libon from Orange and Bobsled from T-Mobile USA. —Marian Berelowitz

    Image credit: Rednote

  • Virgin Active, ‘Live Happily Ever Active’
    April 9, 2013 | 1:00 pm

    Virgin Active began the year asking South Africans, “Can being more active make you happier?” The company, which operates 100-plus health clubs across the country, is going beyond the gym, providing digital solutions to encourage consumers to be more active and so “Live Happily Ever Active”—in line with one of our 10 Trends for 2013, Health and Happiness: Hand in Hand. While the link between body and mind isn’t a new concept, the idea that health impacts happiness and vice versa is becoming more ingrained for consumers and a theme for marketers.

    Virgin Active’s online tool devises training routines and provides advice and resources to help people achieve their goals. Members are encouraged to make active choices with the range of exercise classes on offer. The brand is also asking South Africans to share “Happily Ever Active” stories across social media sites to demonstrate that being healthy is a sure route to being happy. — Harsha Prag

    Image credit: Virgin Active

  • Mobile dating app Tinder
    April 4, 2013 | 11:47 am

    Launched last fall, this mobile dating app is hitting it big with its predominantly Millennial users—clocking in with 20,000 daily downloads, more than 2 billion rated profiles, 20 million matches, and 65 percent of users logging in daily and 80 percent weekly. What primarily distinguishes Tinder is the way it enables snap judgments based on member photos, a process “designed to be familiar and emulate the way we interact in real life,” as the website puts it. Relying on Facebook integration, Tinder lets users scroll through photos of people within their set parameters who are most likely to prove a match, tapping a green heart if interested, a red X if not. Tinder then connects users when interest is mutual, eliminating fears of rejection and unwanted attention.

    The app shoots away any pretense that it’s not all about looks for this cohort and speaks to our culture of impatience (and the resulting emphasis on images over words) and hyper-efficiency. —Nick Ayala

    Image credit: Tinder

  • XM Gravity’s Happiness App
    March 27, 2013 | 4:45 pm

    As we noted in our 10 Trends for 2013, more people are coming to recognize the link between health and happiness and taking proactive steps to improve both at once. Indonesia-based digital agency XM Gravity, a JWT company, recently created a mobile app designed to keep employees feeling happy, connected and cared for. The app’s “Mood” function asks users to choose one of nine emotions (excited, mad, relaxed, etc.); executives or HR personnel will seek out people who consistently specify negative moods in an effort to fix the situation. A “News” section features fun announcements (free ice cream, movie screenings, company trips).

    “The Happiness App serves as a sort of heart check up on everyone in the company,” explained CEO Kevin Mintaraga. Since a happier person is a healthier person, he said, “in the end, they are the ones who would give their best at work.” —Will Palley

  • Transient hotels
    March 21, 2013 | 4:15 pm

    These days, it’s hotels that are on the move, not the guests. Transient, or pop-up, hotels offer affordable rooms in prime spots or posh lodging near seasonal events such as music festivals. Sleeping Around, a Belgian company, transforms 20-foot shipping containers into luxury rooms and transports them to cities around the continent. The Pop-Up Hotel, a British firm, will supply luxury safari tents at June’s Glastonbury Music Festival, as well as a full restaurant and “exclusive luxury toilets,” no doubt a valuable festival perk. Podpads will also offer rooms at Glastonbury, but theirs look like small plywood cottages. Another business using shipping containers as rooms, Snoozebox, operated at the London Olympics, achieving 85 percent occupancy, and became a surprise financial success. This week The New York Times spotlights a few additional options.

    With travelers increasingly interested in one-of-a-kind adventures, these hotels help provide an experience that few friends will be able to replicate. —Alec Foege

    Image credit: The Pop-Up Hotel

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